Privacy Policy

What Information We Collect & Why

When you make a purchase on, we may ask you for the following information:



Telephone Number

Email Address

Credit Card Details

We need this information to process your order and if necessary we may contact you for help if any queries arise.  All the information collected from you is stored on a secure database.  We have never and have no intention of ever passing on or selling your personal information (including email addresses) to any other organisations.


For your complete protection, we use Protx to take care of your personal details and online payments, ensuring they can not be read whilst in transit over the internet, thus keeping them safe from internet fraud.  Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). PLEASE NOTE IF USING A CREDIT CARD ON THE WEBSITE THE CARD DETAILS ARE VERIFIED BUT NO CHARGE IS MADE TO YOUR CARD UNTIL YOUR GOODS HAVE BEEN PICKED AND ARE READY FOR DESPATCH.


All our customers' records are private and confidential. We do not collect, use or disclose any information about our customers without their knowledge and approval. Clevelands uses the information collected about you to assist you and no one else.All data is collected lawfully and in accordance with the Data Protection Act 1998. If you would like to remove your details from our Online Customer Database, please email: and include REMOVE in the subject line.


Cookies are small text files your web browser stores on your hard drive, these cookies tell us when you are returning to our site allowing us to personalise your visit offering you a quicker and more straightforward buying experience.You can set your browser to refuse cookies, but you will not be able to submit any online orders. Clevelands does not use cookies to gather any personal information.